Balanced FAQ’s
Products
Yes, all of our products are Paraben and Phthalate free.
While none of our ingredients would be considered harmful, we recommend always checking with your healthcare provider.
Everyone is remarkably different (how much you spray, if you sweat, what kind of fabric you wear etc). Most customer's feedback is that it lasts most of the day.
Great question! We use a premium blend of essential oils (natural plant based) and Fragrance oils (which are made up of natural isolates, naturally derived isolates and/or synthetic aromas). Fragrance oil allow us to create more complex scent profiles while still staying close to nature. Often times when using fragrance oils it is more sustainable to produce.
100% soy.
Phthalates are a chemicals used in cheap fragrance oils. You can not smell or taste them, which makes them unnoticeable in items such as candles. There has been little research on phthalates. Current research shows it may cause cancer and affect human reproduction or development. Some research says not all phthalates are bad, but we choose to avoid phthalates altogether.
100% Soy candles tend to burn longer in comparison to paraffin candles of the same size. The extended burn time is directly related to the density of soy wax; it’s fact that soy wax requires more heat to melt, increasing the longevity of your candle.
It’s also environmentally friendly and biodegradable, which is an added bonus :)
Wood wicks are a thin slabs with a wide base so they are able to create large, even melt pools that allow for a better fragrance throw in comparison to cotton wicks. Wood wicks tend to elicit a cleaner burn which means minimal carbon buildup with minimal debris and sooting.
All of our fragrances are made from essential oils and synthetic isolates from natural sources. They are suitable for sensitive skin and comply with IRFA concentration levels for safe application. Additionally, they are Paraben-free, Mutagen-free, Carcinogen-free and Phthalate-free. Any products labelled “All Natural” comply with ISO 9235 standards.
Wood wicks can be finicky, but they are OH SO PRETTY to listen to! We suggest trimming your wick before each burn to decrease the chances of soot, and keeping the flame size within a safe range. The wick should be 1/4 to 1/2 inch above your wax. Be sure to not trim your wick too short, or it could decrease the size of the melt pool, and effect the range of the candle scent. If your wick is too long, the flame will flicker or “dance” and could cause sooting.
Candle soot is a black, smokey substance that can burn from the wick. It’s not aesthetically pleasing, or safe. One of the absolute best ways to keep soot down when you're burning a candle is to keep the wick trimmed to about ¼”. When you first light your candle make sure your wick is trimmed to the proper height so you don’t start off with a flame that is too high, and allow your candle to form a full melt pool on your first burn.
Another way to avoid soot, is to keep your candle in an area that is well contained and not near any windows or doors that have drafts coming in. When the candle is exposed to drafts or air flow it can cause the candle flame to “dance” and produce more soot than intended. Keep your flame under control.
Orders
We are a small group of Women who wear MANY hats, and we do our best to have all orders shipped from the studio in a timely fashion. Once your order is submitted, we cannot do any address changes, item changes, or cancelation requests. Please make sure to proof read your details and check your cart contents before pressing submit.
If you need a change of address for your package, please contact the shipping carrier to update your shipping information or request that your package is delivered to an access point / local pick-up location near you. Balanced Bath & Body Co. Limited is not responsible for lost packages due to incorrect shipping addresses.
We are stocked at multiple locations. Please click here to see our list of Stockists. If there's a local shop you'd love to see us in, let us know by emailing hello@balancedyou.ca
Yes! If you are a business owner and would like to stock us in your store, please click the following link wholesale account
Shipping
Canada & U.S.A
Yes, we offer free shipping on orders over $125 in Canada.
Shipping rates are determined by the weight of your products and your delivery location. Before you finalize your order at checkout, you will be able to review and confirm the shipping cost and delivery company you would like to ship with.
If you receive a broken/melted candle or damaged product in transit, please reach out to hello@balancedyou.ca with your order number and proof of damage to request a replacement within 48 hours of receiving your shipment. If it is summer time, please try to avoid leaving your packages outside in the heat whenever possible. It’s no bueno.
All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
Once picked up and scanned in by our carrier, domestic orders shipped within Canada should only take 3-10 business days to arrive, depending on location.
Please know, we pride ourselves on customer service, however, once a package is shipped the delivery is out of our control. We will always do what we can, but we really have no pull once it’s left the shop. It’s gone with the wind and on it’s way to you!
In a nutshell, no. As much as we'd like to be there, final delivery is out of our hands. We will add insurance to all packages for orders qualifying for free shipping. We are currently unable to replace missing or stolen packages and suggest that customers put insurance on their packages whenever possible. For a couple extra dollars at checkout, it’s worth it!
U.S. Orders
Absolutely! We’re happy to ship our Canadian-made products to our U.S. customers.
Shipping rates are automatically calculated at checkout based on the size and weight of your order. We do not mark up shipping costs—they’re calculated in real time based on current carrier rates.
Yes, we apply a small $5 CAD handling fee per order to help cover the extra time, care, and materials required to ship cross-border orders safely.
For most orders under $800 USD, no duties are charged (thanks to U.S. customs thresholds). However, if duties or taxes do apply, they are the responsibility of the customer.
U.S. orders typically arrive within 7–14 business days depending on location and carrier delays. We’ll send tracking details as soon as your order ships!
