Refund policy

Exchanges + Refund Policy

If you’re not 100% satisfied with one of your Balanced products, we won’t leave you hanging! 

We would love to make it right! Please contact our Customer Care team at hello@balancedyou.ca within 30 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request. 

If you're experiencing an issue with any Balanced products, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best balance out the situation. 

We totally get that sometimes you and your scent just aren’t seeing eye to eye. If you are not totally head over heels loving the scent of your new Balanced product we are happy to provide you with an in-store credit.

Please NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition items, or gift cards, which are final sale are not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.